POSM Expands Tech Support Hours

Andrew Seidel

As we expand our reach throughout the United States and into international territories, we have seen a greater need to extend tech support beyond our traditional Eastern Time 9 AM to 6 PM. We also realize that, in these unstable times with fewer workers tackling a more intense maintenance schedule, many of you out there are starting earlier and working later. You don’t need me to tell you that, glitches and problems don’t confine themselves to occurring between 9 to 6.

...glitches and problems don’t confine themselves to occurring between 9 to 6.

In response to all of that, we’ve expanded our manned tech support hours. These expanded hours do not affect your annual support renewal rate.

Effective immediately, POSM Software Tech Support now offers expanded daily hours from 7 AM to 8 PM Eastern Time. With our expanded support staff, and taking advantage of time zones and overlapping shifts, no single person will be over-taxed during this experiment.

That’s right, if your software starts acting up at 7:15 at night, you can contact POSM tech support from your location on site as usual and reach one of our knowledgeable, full service support techs. You can even set up a remote support login so we can explore your laptop directly.

Click here to read our in-depth article about our talented tech support.

After a few weeks. If this experiment proves productive, we hope to make these expanded hours permanent.

...we hope to make these expanded hours permanent.

POSM Remote SupportPOSM Software has been working a long time to bring expanded tech support hours to our customers. As our reach grows internationally, the preparation has now made this a practical option for us.

Our tech support can be reached by phone at 859-274-0041or by clicking the Support tab on our website which will bring you here. From this page you can also set up a mobile remote session.

Unlike many companies, POSM tech support is made up of fully trained people. You'll never talk to a robot. If you have to leave a message, a person will get right back to you. We feel that's important and that you feel thee same way. Here's an article about why.

Our hope is that this change puts an end to those investigations that hit a snag at an inconvenient hour. So quite simply:

Our Tech Support has temporarily expanded five hours of daily full-service coverage:

Mon-Fri 7 a.m.-8.p.m. Eastern Time

We hope to make this change permanent. This expanded coverage will not affect annual support rates.

This is just one more way POSM Software strives to remain the Most Robust, User-Friendly Software to Come Down the Pipe with Same Day Superior Solutions.

Are you unhappy with your pipe inspection software? Did you find this article on accident? Want to learn more about POSM Software? Click here to contact our tech support and ask about our FREE 60-Day Trial.