About POSM Tech Support Team 

POSM Software has a very talented tech support team committed to serving you. They stand ready to offer fast and dependable solutions to whatever question or issue is holding you up. Most of our customer service is handled over the phone or through our remote support application. We’ll listen to you and offer you specific, personalized answers. We built POSM on the strength of our outstanding products and our helpful customer service. Our investment in technology and support has resulted in phenomenal growth through the years through satisfied customers and positive word of mouth, and we’re very proud of that. Meet the POSM Tech Support Team.

M-F 9AM-6PM EST   •  Phone 859-274-0041

 The POSM Remote Support Application Is The Easiest Way To Start A Support Session 

Download, install and run the program from the link below. Fill in the required fields, then press the Connect button.

For Quickest Assistance Simply Run the Remote Support App To Get Started

 How To Connect To Remote Support 

One Time Support Session.

If you have obtained a PIN code, enter it here, then press Connect To Technician to start a remote support session.
Run the application, or download then run the application to proceed. Once the sessions starts, press the Ok button to allow access to your system.

Enter your 6-digit PIN code:

*Sensoray USB Video Encoder required for field capture systems. Systems with other hardware configurations are no longer supported and will need to be upgraded to receive support.


If you are having issues logging onto remote support troubleshooting information can be found on LogMeIn's site (the service we use for desktop sharing).

If a firewall or networking issue is inhibiting our standard LogMeIn POSM Remote Support application from working, we alternatively have WebEx and GoToMeeting as a fallback for desktop remote control. Please This email address is being protected from spambots. You need JavaScript enabled to view it. our call our main line to schedule a WebEx or GoToMeeting session.