POSM Spotlight: Jason Holmes of Eco Infrastructure Solutions


ECO Infrastructure Solutions LogoWhen Jason Holmes of Eco Infrastructure Solutions (EIS) of Whitestown, Indiana, first used POSM Software eight years ago, their tech support was the first thing that impressed him, and he still considers their customer service their key competitive advantage.
“Other companies would leave me waiting as long as
three weeks before I could get help. Typically, I’d submit an issue to a sales person, and I had to wait for them to check in with me maybe several days later! POSM Software has dedicated phone and online tech support (staffed Mon-Fri 9 a.m.-6 p.m. EST).

Read more: Eco Infrastructure Solutions

 

New Hire Spotlight

Cindy Ella Salvosa

Tech Support for Asia Pacific

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Cindy Ella Salvosa was recruited by R.J. Leveriza on June 1, 2020, to join the Asia Pacific tech support team which started in March and is based in Manilla, Philippines. In addition to expanding POSM’s tech support territory, the Manila team covers “after hours” calls for the United States. Cindy brings with her ten years in Business Process Outsourcing (BPO), primarily in the healthcare industry, including claims analysis. She also trains new hires.

“This is a new industry for me, but RJ introduced me to POSM and its company’s vision. POSM has a forward-looking vision and long-term goals. The Manila office is a part of that vision.” Cindy gets great satisfaction helping customers solve their problems, and she loves the flexibility of her hours. “I like the staff. We work together virtually, but we are one team. They’re cool and it’s clear we all enjoy what we do.”

Cindy graduated from Polytechnic University of the Philippines where she earned a Bachelor of Science in Business Administration. She enjoys her free time. “I love movies, ice cream, the beach, and theme parks. I also love to travel.” She collects stuffed panda bears.

To review all the stories of our awesome POSM Software team, click here to go to our staff page.


POSM Crossbore Tools Emphasize Safety, Accuracy, and Accountability 

Gas Crossbore in Sewer Pipe

Crossbores are the point at which an existing underground utility or underground structure intersects with a second utility, resulting in direct contact between the pipes in such a way that compromises the integrity of either.

Read more: Crossbore Tools

 Pipeline Services Company "Champion"s POSM Software

CCSI LogoChampion (CCSI) is a nationwide pipeline company that specializes in inspection, repair, and cleaning services. Champion is comprised of four divisions - Industrial Cleaning, HVAC Duct Cleaning, Sewer Cleaning and Crossbore inspections. Its corporate office is in Cincinnati, OH with a satellite office in California.

According to Lincoln Stephenson, VP of Operations and Business Development, Champion has experienced steady growth since its inception in 1982, with a surge in the early 2000s when they added Crossbore inspections to their offerings. Today, crossbore inspections represent the majority of Champion’s business.

Lincoln says POSM had a lot to do with that.

Read more: Champion

NEW HIRE SPOTLIGHT

Brad Hudson

Sales, Tech Support, Rocky Mountain Region
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Brad Hudson joined the POSM sales team to oversee the Rocky Mountain region in June 2020. Brad was recruited directly by POSM Sales Manager Derek Johnson.
 
Brad earned a Bachelor of Arts in Communications and Business from the University of Arizona in 2004 while remaining cool under pressure (100 degree temperatures, anyone?). Shifting gears from Arizona to the Rocky Mountains of Denver, Brad used his 20-plus years in client relations to transition to account management and project coordination and fulfillment.

 His ability to understand various businesses and their goals has made him an effective manager of many international projects, including work with the NBA. Brad and Derek worked together previously at RealGM.com, where they co-managed most International Basketball leagues and the NCAA. “I look forward to helping our clients operate more efficiently and economically through our everyday interactions.” Brad brings to POSM an innate talent for customer service and attentiveness: he understands the needs of our clients, actively solves their problems, and guides them through the next steps for success. We look forward to the growth he’ll bring to POSM Software and the value he’ll bring to our clients.
 
Brad is an avid sports fan; he enjoys his time in the snow, running hills, and spending time with his wife, son and two dogs.

Click here to go to our Staff Page.


POSM  Expands Tech Support Hours

As we expand our reach throughout the United States and into international territories, we have seen a greater need to extend tech support beyond our traditional Eastern Time 9 AM to 6 PM. We also realize that, in these unstable times with fewer workers tackling a more intense maintenance schedule, many of you out there are starting earlier and working later. You don’t need me to tell you that, glitches and problems don’t confine themselves to occurring between 9 to 6.

...glitches and problems don’t confine themselves to occurring between 9 to 6.

In response to all of that, we’ve expanded our manned tech support hours. These expanded hours do not affect your annual support renewal rate.

Effective immediately, and for the next few weeks, POSM Software Tech Support now offers expanded daily hours from 7 AM to 8 PM Eastern Time. With our expanded support staff, and taking advantage of time zones and overlapping shifts, no single person will be over-taxed during this experiment.

Read more: Tech Support Expanded Hours

NEW HIRE SPOTLIGHT

POSM Staff Photo RJ

Regis Josef “RJ” Leveriza

Tech Support for Asia Pacific Sales
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Regis Josef “RJ” Leverza was recruited by POSM Sales Manager Derek Johnson in March of 2020 to join the expanded sales team. RJ will help build and manage our Manila, Philippines-based tech support team, an expansion which will greatly enhance POSM’s tech support with extended territory and by expanded daily support hours.  

RJ divides his time between several roles: he assists tech support by taking customer calls when needed; he also makes courtesy calls to customers who haven’t used POSM support for more than 6 months. He explained, “I ensure the product is working well for them and I also remind them that tech support is there whenever they need it.” He does all this while helping to create the Manila Tech Support Team. “POSM is a small group of really good people, everyone is easy to work with and very supportive,” RJ said. “POSM may be laid back, but we make sure to get the job done.”

His past experience includes 7 years support for financial institutions (including as a fraud analyst) and seven years as a Real GM international basketball consultant. RJ earned a Bachelor of Arts in Political Science from De La Salle University in Manila. He enjoys traveling, experiencing international culture and food, and playing video games. He follows various sports, including basketball, occasional European Soccer/Football, and he’s a fan of MMA.

We're excited to welcome RJ on board as part of the POSM team! To read more about the POSM Software staff, click here to go to our dedicated staff biography page.


New Hire Spotlight

David Hasenford POSM Software Sales
David Hasenford
Sales, West Coast and Latin America

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David Hasenford joined the POSM in February 2020. He was recruited by Derek Johnson to join the sales team, and oversees the West Coast and Latin America territories.

He says he is motivated by “the desire to put the best tools in the industry in the hands of the people who need them, including our Latin American brothers and sisters. I recognized that POSM’s mission is to help people. Inspections and data management are tough and tedious work, but are vital to our environment and economy. If I can leverage our terrific products and our support team to make the client’s workday less stressful, more productive, and more satisfying, our company’s future will be very secure.”

David brings 15 years of business development and entrepreneurship in the US and Latin America. He earned a B.A. in Geography and Communication from Indiana University.

During his free time he enjoys surfing, skiing, sailing, working out, and, in David’s own words, “the manly pursuit of yoga.”

We're excited to bring David on board to help us with this important expansion to our tech support.

Click here to go to our Staff page to read more short biographies about our talented POSM Software team.


Using POSM on your Home Laptop

POSM at Support Desk

Wow! So here we are in the thick of it. One day you’re in the office minding your business, that is, using POSM to audit inspections and generate reports, and the next thing you know, you can’t come in and are told to self-quarantine. Maybe you didn’t bring a dongle home (or your company doesn’t have that option). Maybe the computers are company property and they need to stay on the property.

It’s just you and your personal laptop, and days with nothing to do but load up the newest levels of your favorite video game and--

Hold on there. Not so fast. You didn’t really think it would be that easy, did you?

Read more: Using POSM on your Home Laptop