POSM Software Forms Spanish Speaking Tech Support Team
In spite of the many complications inherent for everyone in the year 2020, POSM set ambitious plans in motion to expand the quality, availability and offerings of its tech support. Our goals included:
- Create and build a quality Spanish language tech support team to address the needs of our growing Latin American clients.
- Expanded tech support hours to better assist the west coast and to help with those inspections that run into the early evening.
- Improve coverage of high-level tech support, such as GIS services and database integration.
Our New Tech Support Team Members
For a full staff roster, visit https://posmsoftware.com/support/staff
Expanded Tech Support Hours
Once we expanded our team, we found that, with just a little bit of creative scheduling, POSM could easily expand its tech support availability to all its customers without any team member working long hours or special shifts.
Our everyday tech support hours are now:
Mon-Fri 7 a.m.-8 p.m. ET.
Available by phone at +1-859-274-0041 or
through a mobile hookup by going to POSMsoftware.com and clicking the Support tab.
Targeted Tech Support
With expanded staff, we have the opportunity to train specialists in certain functions related to the software, such as Server setup, GIS map building, training, report generation, computer upgrades, troubleshooting, and more. Rest assured, when you contact our tech support, each member of our team knows exactly who you need to talk to get your problem resolved as fast as possible.
From the company’s inception, we’ve taken great pride in our outstanding customer Tech Support staff. With this investment, we’ll continue to provide the best tech support for the most User Friendly pipe inspection software in the industry to serve your needs, now and into the future.