POSM Software Forms Spanish Speaking Tech Support Team

In spite of the many complications inherent for everyone in the year 2020, POSM set ambitious plans in motion to expand the quality, availability and offerings of its tech support. Our goals included:

  • Create and build a quality Spanish language tech support team to address the needs of our growing Latin American clients.
  • Expanded tech support hours to better assist the west coast and to help with those inspections that run into the early evening.
  • Improve coverage of high-level tech support, such as GIS services and database integration.

Our New Tech Support Team Members

 

David Hasenford: This email address is being protected from spambots. You need JavaScript enabled to view it. Sales, West Coast and Latin America. David brings 15 years of business development and entrepreneurship in the US and Latin America. He is motivated by “the desire to put the best tools in the industry in the hands of the people who need them, including brothers and sisters in Latin America.”


Socrates Palma: This email address is being protected from spambots. You need JavaScript enabled to view it. A native Spanish speaker, Socrates leverages considerable engineering credentials, including: a degree in Computer Engineering from the Universidad Nacional de Ingeniería, Managua Nicaragua; he’s a Microsoft Certified Systems Engineer, and a VMware Certified Professional DataCenter Virtualization and Desktop Virtualization Engineer.



Octavio Pereira: This email address is being protected from spambots. You need JavaScript enabled to view it. GIS and Database Integration Specialist. Octavio knows his way around all aspects of POSM Server and is the company expert on MapReader/GIS.  He is our go-to on the team to assist our customers integrating their city map into POSM, and using POSM with their city’s asset management software.

For a full staff roster, visit https://posmsoftware.com/support/staff

Expanded Tech Support Hours
Once we expanded our team, we found that, with just a little bit of creative scheduling, POSM could easily expand its tech support availability to all its customers without any team member working long hours or special shifts.

Our everyday tech support hours are now:

 
Mon-Fri 7 a.m.-8 p.m. ET.
Available by phone at +1-859-274-0041 or
through a mobile hookup by going to POSMsoftware.com and clicking the Support tab
Or This email address is being protected from spambots. You need JavaScript enabled to view it.

Targeted Tech Support
With expanded staff, we have the opportunity to train specialists in certain functions related to the software, such as Server setup, GIS map building, training, report generation, computer upgrades, troubleshooting, and more. Rest assured, when you contact our tech support, each member of our team knows exactly who you need to talk to get your problem resolved as fast as possible.

Looking Forward
From the company’s inception, we’ve taken great pride in our outstanding customer Tech Support staff. With this investment, we’ll continue to provide the best tech support for the most User Friendly pipe inspection software in the industry to serve your needs, now and into the future.