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In spite of the many complications inherent for everyone in the year 2020, POSM set ambitious plans in motion to expand the quality, availability and offerings of its tech support. Our goals included:
WE’VE MOVED! POSM Software’s payment mailing address has changed. Effective immediately, if you pay your invoice by check, send to:
POSM Software
2145 Millsboro Road
Mansfield, OH 44906
Continue to make checks payable to POSM Software. Please note this change in your records. If your payment is already in the mail, rest assured your check will be forwarded to us.
We are updating our W-9 with the new address. It will be available on our website and upon request.
OTHER PAYMENT OPTIONS
If you prefer to submit a payments by PayPal, click here and scroll to the bottom of the webpage to begin.
To request a one-time direct bank account withdrawal, email Account Manager Megan O'Neal directly with your request at This email address is being protected from spambots. You need JavaScript enabled to view it. .
Thank you for your attention to this matter. We look forward to continuing to serve you.
West Coast Technical Support
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Socrates Palma joined POSM’s growing West Coast Tech Support team in the summer of 2020.
He brings with him considerable engineering credentials, including: a degree (equivalent of a Bachelor of Science) in Computer Engineering from the Universidad Nacional de Ingeniería, Managua Nicaragua; he’s a Microsoft Certified Systems Engineer, and a VMware Certified Professional DataCenter Virtualization and Desktop Virtualization Engineer.
Sage Dinse joined the ever-growing POSM Tech Support team in late June 2020. He brings with him eight years of customer service and management experience, six in the produce/groceries and two in the pets industry. He also entertained at events as a clown alter ego where he rode on a unicycle and juggled to the delight (and possible trauma) of local children.
His education includes an Associate of Science from Columbus State Community College.
West Coast Tech Support/GIS Specialist
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Octavio Pereira is no stranger to infrastructure development. His previous experience includes working with the Inter-American Development Bank in Central America on the United Nations Development goals for Universal Access to Energy. “In the last five years, I worked on regional and rational energy development plans in Central America. I specialized in geostatistical analysis, reviewing and designing national electrification programs to ensure universal access.”
Octavio joined the POSM team in July 2020. “I love to work in GIS and be a part of an international growing firm that challenges my professional skills.” Octavio quickly became adept at the MapReader/GIS functions of our software, and he quickly established himself as one of our experts. “POSM is like a family, you feel supported from the beginning.
Established in 2003, Hydromax USA (HUSA) specializes in detailed, thorough investigations to report on the condition of water and waste pipe infrastructure from coast to coast across the United States.
Gabe Stewart of HUSA explained how POSM Software is a valuable partner to the company. Gabe joined HUSA as a data analyst in 2006. Now a Data Analyst Manager, he witnesses firsthand how HUSA and POSM Software work together to provide the detailed, accurate services their clients have come to expect.
HUSA Analysts Thomas Riner (seated) and Jamie Bougher (standing)
POSM’s NASSCO-certified compatibility is a big reason HUSA uses POSM Pro on their large fleet of field data collection trucks with POSM Server for inspection analysis and library storage.. HUSA’s engineers operate a mixed group of inspection robots manufactured by CUES and Rausch, but POSM keeps everything speaking the same language. “The crews collect the [closed-circuit TV inspection] data and send it to our office. A data analyst reviews the information. We store all our inspection data in POSM.” Gabe explained that being NASSCO-certified “makes POSM inter-operative with other platforms, so the inspection data is ‘software agnostic.” We can all share a singular format that will run on any NASSCO-Certified software.”
POSM Software has packaged our popular POSM Lite software with a USB Video Encoder (AKA the “Sensoray”), an ideal software/hardware pairing for plumbers and other small businesses that provide pipeline inspections.
POSM Lite is a streamlined version of our software, specially streamlined for contractors with all the functionality needed for thorough inspections that don’t utilize NASSCO templates. Lite is a cost-effective option that gets you up and running with minimal setup and keeps things simple while offering a fast and thorough survey.
When Jason Holmes of Eco Infrastructure Solutions (EIS) of Whitestown, Indiana, first used POSM Software eight years ago, their tech support was the first thing that impressed him, and he still considers their customer service their key competitive advantage. “Other companies would leave me waiting as long as three weeks before I could get help. Typically, I’d submit an issue to a sales person, and I had to wait for them to check in with me maybe several days later! POSM Software has dedicated phone and online tech support (staffed Mon-Fri 9 a.m.-6 p.m. EST).