John DeGray was hired July 31, 2020. He brought with him years of programming experience, including completing his junior and senior years of high school at an IT Cisco Networking Trade School. He also earned a certification for Adobe Dreamweaver, and had worked as a part-time IT Administrator for four years. He’d also worked with at-risk youth in a residential facility.
Given John’s background, he was a natural fit for our best-in-the-industry tech support team. “I love technology, whether it’s learning about your grandma’s new pacemaker or the rockets to Mars,” Soon John was trained up and assisting POSM customers get unstuck or better understand POSM’s software features. What he most enjoys in his day-to-day role is “it’s our job is to help our customers no matter what. If an issue is beyond one person’s ability, they can call on someone else in the team whose skills fall more in line with the issue. Between us, there’s nothing we can’t solve. It’s satisfying every time we get a customer ‘unstuck’ and back to work.”
Beyond their tech support excellence, John says he’s impressed with “How close our team is, how kind and appreciative everyone was when I joined, and how we appreciate the small things we do for each other in and out of the company.”
John enjoys traveling to other countries and experiencing their culture. He also builds computers and enjoys teaching others about various systems and how to fully utilize them.
We're fortunate to have John as a valued member of our talented POSM Tech Support! To read the profile of every member of Team POSM, click here to go to our Staff page.