Five years passed; during that time, the city had not requested followup training. Those with experience within the company moved up, and the municipality attempted to push on by training new workers internally. “The problem was, their knowledge had just dwindled off.”
The issue of the eroded knowledge base snowballed over the next five years, until the day Sheldon received a panicked call from his client. They had five inspections backed up, and they needed his help to get back on schedule. “I said sure, no problem.”
When he arrived, Sheldon recalled the following exchange:
“I asked, ‘Where’s your report?’
‘Well...we didn’t really make a report.’
‘Okay, where’s your videos?’
‘We really didn’t make a video.’
‘Did you take any pictures?’
‘No, we didn’t do that.’
‘Well then, you’re really screwed. You have nothing to present except your word.’"
Shedon then demonstrated the user-friendly, “idiot-proof” features of POSM Software. Specifically, that once a technician begins an inspection, POSM automatically:
- Screen-grabs an inspection photo of every observation.
- Records video.
- With every observation entered, saves a ten second video clip and photo.
From the strength of the demonstration, the company converted to POSM Software. Sheldon also sold them a brand-new camera truck.
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Using POSM Software, the municipality caught up on its back-log of inspections, and did so much faster, easier and more thorough than they imagined possible. Weeks later, Sheldon supervised their training on POSM Software.
That training session took place seven years ago, and “they can still run POSM as well as I can!”
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Using POSM Software, the municipality caught up on its back-log of inspections, and did so much faster, easier and more thorough than they imagined possible.
If your software is getting in the way of your inspection team doing its job, click here to contact our tech support at POSM Software today and experience an easier, user-friendly alternative. We’ll set you up with a fully unlocked 60-Day Free Trial to experience the POSM Software difference. Give it a try today.
Special thanks to Sheldon Teeples for allowing us to do this two-part POSM Spotlight.